Online Training & Support

Using the internet can open up a world of connection, learning, and convenience, but it can also feel overwhelming, especially if you’re unsure where to start or worried about staying safe. Our online training and digital confidence support is designed to help you feel comfortable, confident, and in control when using technology online.

We offer patient, one-to-one training that starts with the basics and builds at your pace. Whether you’re learning how to use email, browse the internet, make video calls, or understand social media, we take the time to explain everything clearly in plain English. There’s no rushing and no jargon — just calm, friendly support tailored to you.

We also place a strong focus on online safety. This includes helping you recognise scam emails, phishing attempts, and suspicious messages, as well as understanding safe browsing and protecting your personal information. Our aim is to give you the confidence to use the internet safely and independently.

What Online Training Covers

• Getting started with the internet and basic online tasks

• Using email safely and confidently

• Video calling with family and friends

• Understanding social media in simple terms

• Safe web browsing and protecting personal information

• Recognising scam emails, phishing, and suspicious messages

• Building confidence with everyday online activities